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Torsdag 14.e November kring kl 08

Driftstörning identifierad. Antalet "arbetare" på server var mindre än behovet från verkliga användare vilket innebar att vissa användare inte kom in på hemsidan. Kapaciteten har nu ökats med ca 75% vilket med god marginal bör leva upp till dagens krav.

Onsdag 30.e oktober 20.00 till midnatt 
Planerat driftunderhåll. Vår serverleverantör utför planerat omfattande underhåll vilket kan medföra driftstörningar och troligtvis är IntabCloud inte tillgängligt. Använder du larm? Larm för sensorbortfall kan eventuellt komma att triggas innan all buffrad data lästs in.

TILLÄGG: Underhållet blev uppskjutet. Vår leverantör ska boka in ett nytt servicetillfälle och så snart vi har en tidpunkt kommer vi släppa informationen vidare.

Driftstörning 23 oktober från 00:00 till 07:30: 
Under natten hade en del klienter och system problem. Protokollet soap (ex Comet nätverkslogger) hade stora problem men det förekom störningar även i andra system. Störningarna hänger troligtvis ihop med att vår leverantör håller på att byta datormiljö och vi genomgår en så kallad tyst migrering. Deras flytt avslutas med ett driftstopp 20:00 - 24:00 onsdag den 30 oktober.

15:48 Bekräftat ifrån Tele2 att allt ska vara igång igen   

General 2G/3/4G service degradation 00090837

Incident resolved 

Event start date and time: 2023-06-20 00:25 CEST
Event end date and time: 2023-06-20 14:07 CEST

We confirm that from our side, the issue has been resolved. 
All network tests pass, monitoring and customer reports indicate that the connections are stable, and all subscribers can use data/voice/SMS services.

The root cause of the issue is under investigation.

Time posted Jun 20, 15:48 CEST 

14:11 Nu ska det vara igång- kan ta lite tid att få in mätvärden då mycket ligger på kö.

General 2G/3/4G service degradation 00090837

Incident status: Monitoring 

The unblocking process for both SE and EE ranges has been completed. Based on monitoring, tests, and customer feedback, it is confirmed that the services are stable.

We will continue monitoring KPIs on our side. Next update when new information is available. 

Time posted Jun 20, 14:11 CEST 

13:36

General 2G/3/4G service degradation 00090837

Most of the SIMs with SE ranges (~60%) are unblocked. The unblocking is still in progress for the remaining 40%,

Monitoring and customer reports indicate that the services on unblocked SIMs are stable and working.

Next update after 1 hour or when new information is available. 

Time posted Jun 20, 13:36 CEST 
 

12:48 Verkar varit Globalt. Jobbar i Sverige nu.

General 2G/3/4G service degradation 00090837

SIMs with EE range have been successfully unblocked. 
We are currently in the process of unblocking the Swedish (SE) SIM ranges. 

Based on the available monitoring, the KPIs are showing stable performance.

Next update after 1 hour or when new information is available. 

Time posted Jun 20, 12:48 CEST 

12:15

General 2G/3/4G service degradation 00090837

SIMs with Tele2 Estonia (EE) range are still gradually being unblocked to introduce signaling to the network infrastructure in a controlled manner.
Currently, we are witnessing positive KPI trends on our end.

Next update after 1 hour or when new information is available. 

Time posted Jun 20, 12:15 CEST 

11:12 Verkar gå framåt

General 2G/3/4G service degradation 00090837

Removing routing to bypass suspected nodes seems to have stabilized the failure rate for our subscribers. 
Tele2 is now preparing to gradually unblock both EE and SE subscriber SIMs, with priority given to EE SIMs.

Next update after 1 hour or when new information is available. 

Time posted Jun 20, 11:12 CEST 

General 2G/3/4G service degradation 00090837

Tele2, together with vendors, is working to remove routing toward nodes that are suspected as the root cause of the issue. The target is to bypass them and restore services to our subscribers

Next update after 1 hour or when new information is available. 

Time posted Jun 20, 10:46 CEST 

09:53 Fortfarande strul. Tele2 jobbar på problemet. 

"General 2G/3/4G service degradation 00090837

Tele2, along with the STP vendor and Signaling vendor, are actively engaged in troubleshooting the issue.

The issues seem to be caused due to STP links being unable to route or process incoming messages. 
At the moment incoming signaling from both EE and SE subscribers remains blocked to prevent overloading on network infrastructure until the underlying root cause is resolved.
No improvements for 2G/3G services. Based on available monitoring 4G services are available with a minor increase in failures.

Next update after 1 hour or when new information is available. 

Time posted Jun 20, 09:53 CEST "
 

08.56 Fortfarande strul. Tele2 jobbar på problemet. 
" General 2G/3/4G service degradation 00090837

Tele2 and the Signaling vendor are actively investigating the root cause of the issue. 
While the root cause is still being identified Tele2 is checking for possible workarounds to restore services. At the moment no improvements for 2G/3G services.

Based on monitoring data, 4G subscribers should be able to register and access 4G data services.

Next update after 1 hour or when new information is available. 

Time posted Jun 20, 08:56 CEST"

01:49
General 2G/3/4G service degradation 00090837

New incident: Investigating 

Event start date and time: 2023-06-20 00:25 CEST

Tele2 IoT monitoring tools and customer reports are indicating general 2G/3G/4G service degradation. The information is still being analyzed to understand the root cause and exact impact on customer devices.

Next update after 1 hour or when the new information will be available

Time posted Jun 20, 01:49 CEST