Information IntabCloud
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15:48 Bekräftat ifrån Tele2 att allt ska vara igång igen
General 2G/3/4G service degradation 00090837
Incident resolved
Event start date and time: 2023-06-20 00:25 CEST
Event end date and time: 2023-06-20 14:07 CEST
We confirm that from our side, the issue has been resolved.
All network tests pass, monitoring and customer reports indicate that the connections are stable, and all subscribers can use data/voice/SMS services.
The root cause of the issue is under investigation.
Time posted Jun 20, 15:48 CEST
14:11 Nu ska det vara igång- kan ta lite tid att få in mätvärden då mycket ligger på kö.
General 2G/3/4G service degradation 00090837
Incident status: Monitoring
The unblocking process for both SE and EE ranges has been completed. Based on monitoring, tests, and customer feedback, it is confirmed that the services are stable.
We will continue monitoring KPIs on our side. Next update when new information is available.
Time posted Jun 20, 14:11 CEST
13:36
General 2G/3/4G service degradation 00090837
Most of the SIMs with SE ranges (~60%) are unblocked. The unblocking is still in progress for the remaining 40%,
Monitoring and customer reports indicate that the services on unblocked SIMs are stable and working.
Next update after 1 hour or when new information is available.
Time posted Jun 20, 13:36 CEST
12:48 Verkar varit Globalt. Jobbar i Sverige nu.
General 2G/3/4G service degradation 00090837
SIMs with EE range have been successfully unblocked.
We are currently in the process of unblocking the Swedish (SE) SIM ranges.
Based on the available monitoring, the KPIs are showing stable performance.
Next update after 1 hour or when new information is available.
Time posted Jun 20, 12:48 CEST
12:15
General 2G/3/4G service degradation 00090837
SIMs with Tele2 Estonia (EE) range are still gradually being unblocked to introduce signaling to the network infrastructure in a controlled manner.
Currently, we are witnessing positive KPI trends on our end.
Next update after 1 hour or when new information is available.
Time posted Jun 20, 12:15 CEST
11:12 Verkar gå framåt
General 2G/3/4G service degradation 00090837
Removing routing to bypass suspected nodes seems to have stabilized the failure rate for our subscribers.
Tele2 is now preparing to gradually unblock both EE and SE subscriber SIMs, with priority given to EE SIMs.
Next update after 1 hour or when new information is available.
Time posted Jun 20, 11:12 CEST
General 2G/3/4G service degradation 00090837
Tele2, together with vendors, is working to remove routing toward nodes that are suspected as the root cause of the issue. The target is to bypass them and restore services to our subscribers
Next update after 1 hour or when new information is available.
Time posted Jun 20, 10:46 CEST
09:53 Fortfarande strul. Tele2 jobbar på problemet.
"General 2G/3/4G service degradation 00090837
Tele2, along with the STP vendor and Signaling vendor, are actively engaged in troubleshooting the issue.
The issues seem to be caused due to STP links being unable to route or process incoming messages.
At the moment incoming signaling from both EE and SE subscribers remains blocked to prevent overloading on network infrastructure until the underlying root cause is resolved.
No improvements for 2G/3G services. Based on available monitoring 4G services are available with a minor increase in failures.
Next update after 1 hour or when new information is available.
Time posted Jun 20, 09:53 CEST "
08.56 Fortfarande strul. Tele2 jobbar på problemet.
" General 2G/3/4G service degradation 00090837
Tele2 and the Signaling vendor are actively investigating the root cause of the issue.
While the root cause is still being identified Tele2 is checking for possible workarounds to restore services. At the moment no improvements for 2G/3G services.
Based on monitoring data, 4G subscribers should be able to register and access 4G data services.
Next update after 1 hour or when new information is available.
Time posted Jun 20, 08:56 CEST"
01:49
General 2G/3/4G service degradation 00090837
New incident: Investigating
Event start date and time: 2023-06-20 00:25 CEST
Tele2 IoT monitoring tools and customer reports are indicating general 2G/3G/4G service degradation. The information is still being analyzed to understand the root cause and exact impact on customer devices.
Next update after 1 hour or when the new information will be available
Time posted Jun 20, 01:49 CEST
Klart ca kl.13.30.
Läsningar av databasinformation cache:ades felaktigt så det såg ut som att information inte kom in medan skrivningar som mätvärden och inställningar skrevs korrekt till databaser. Funktioner som alarm läste också felaktigt cache:ad information vilket ledde till att ett antal enheter trodde systemet låg nere och larmade för detta.
Feb 10 kl.14:03 - importen av mätdata fortsätter jobba på under helgen. /Lina
Feb 10 kl.12:25 -Arbetet pågår enligt plan... /Lina
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Historisk data i IntabCloud kommer fyllas på under ett par dagar, nyast data kommer in först och upp till 5 års historik (beroende på abonnemang) kommer fyllas på. I samband med systemunderhållet kommer historik äldre än 5 år* att arkiveras. Systemet kan upplevas något långsammare under perioden som mätdata importeras. Historiken bör vara färdigimporterad senast söndag eller måndag. Mätdata som skickas under perioden som systemet ligger nere bör i de flesta fall tas emot efter att IntabCloud åter är i drift och då läggas in retroaktivt.
*Intab kommer att arkivera data äldre än 5 år lokalt. Vill ni som har andra avtal än de på vår hemsida ha kvar äldre historik än 5år, kontakta oss så kan vi fylla på med den i efterhand. Avtal av den typen kommer behöva uppdateras, men vi återkommer till er gällande detta i separat mail när det blir aktuellt. Vi ser till att möta allas önskemål så gott det går och gör vad vi kan för ni ska bli nöjda.
Lina Arnfjorden 8/2-2023
